Shipping policy

Shipping Policy

Domestic Shipping

Vintage Floof currently ships only within the United States. We do not offer international shipping at this time.

Processing Times

Orders are typically processed and prepared for shipment within 2–4 business days after payment is received.

Because Vintage Floof is a small mother–daughter business and many of our pieces require careful handling and packaging, processing times may occasionally be slightly longer during launches, holidays, markets, or periods of high order volume.

Business days do not include weekends or federal holidays.

Shipping Rates

Shipping rates are calculated and displayed at checkout based on the size, weight, destination, and packaging requirements of the order.

Some vintage garments and accessories may require additional protective packaging to ensure they arrive safely.

Delivery Estimates

Estimated delivery times shown at checkout begin after the order has been processed and transferred to the shipping carrier.

Delivery dates are estimates and are not guaranteed. Vintage Floof is not responsible for delays caused by shipping carriers, severe weather, service disruptions, holidays, or other circumstances outside our control.

Tracking Information

Once your order has shipped, you will receive a confirmation email containing tracking information.

Please allow up to 24–48 hours for tracking information to update after the shipping label has been created.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your shipping information carefully before submitting your order. If you notice an error, contact us immediately at vintagefloof1920@gmail.com.

We cannot guarantee that an address can be changed once an order has been processed or shipped.

If a package is returned to Vintage Floof because of an incorrect, incomplete, or undeliverable address, the customer may be responsible for any additional shipping costs required to resend the order.

Lost, Stolen, or Delayed Packages

Once an order has been transferred to the shipping carrier, its delivery is managed by that carrier.

Vintage Floof is not responsible for packages that are delayed, lost, or stolen after being marked as delivered. However, we will gladly help customers locate available tracking information or begin a carrier inquiry when appropriate.

If your tracking shows that your order was delivered but you cannot locate it, please:

Check around the delivery location.
Ask members of your household or nearby neighbors.
Contact the shipping carrier directly.
Contact us at vintagefloof1920@gmail.com if additional assistance is needed.

Damaged Packages or Incorrect Orders

Please inspect your order as soon as it arrives.

If an item arrives damaged during shipping or you receive the wrong item, contact us at vintagefloof1920@gmail.com within 3 days of delivery.

Please include:

Your order number
A description of the issue
Clear photographs of the item
Photographs of the packaging and shipping label

We will review the information and determine the appropriate next steps.

Damage caused during shipping is separate from the age-related wear, flaws, repairs, fading, discoloration, or other characteristics disclosed in a vintage item’s listing.

Final Sale

All Vintage Floof purchases are final sale. Please carefully review the product description, measurements, photographs, condition notes, and Vintage Condition Guide before placing your order.

Please review our Refund Policy for complete information regarding final-sale purchases.